tk997's Privacy Policy

1. Introduction and Purpose

tk997 ("we", "our", or "platform") is an online betting and casino service provider operating for players in Bangladesh. The purpose of this privacy policy is to clearly inform you about what personal information we collect, why we collect it, and how that information is used, stored, and protected.

We believe that every user's privacy is a fundamental right. Our entire data management approach is therefore guided by the principles of collecting minimal information and maintaining maximum security. When you register at tk997, participate in betting or casino games, or contact our customer support, we collect certain necessary information. This information is used solely for the purpose of providing you with a safe and quality service.

Our services cannot be used if you are under 21 years of age. At the time of registration, you confirm that you meet this age requirement.

2. What Information We Collect

2.1 Information Collected at Registration

When you create an account at tk997, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Valid email address
• Preferred username and password
• Residential address (including city and district)

2.2 Identity Verification (KYC) Information

For account verification and deposit and withdrawal processes, we may collect the following documents:

• National Identity Card (NID) or passport copy
• bKash, Nagad, or Rocket mobile banking account number
• Bank account details (where applicable)

2.3 Transaction Information

A record is kept of every financial transaction you make, including deposit amounts, withdrawal amounts, betting history, and details of bonus usage.

2.4 Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system
• Time and date of page visits
• Information obtained from cookies and similar tracking technologies

3. Purposes of Data Use

We use your collected information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Ensuring the benefits of the VIP Bronze, Silver, and Gold programs

3.2 Security and Fraud Prevention

• Protecting your account from unauthorized access
• Detecting and preventing suspicious transactions
• Complying with anti-money laundering regulations
• Preventing multiple accounts

3.3 Customer Support

• Resolving your issues through 24/7 live chat support
• Sending necessary notifications by email
• Communicating important account-related updates

3.4 Legal Obligations

We may be required to provide necessary information to regulatory authorities under applicable legal regulations. In such cases, only the minimum information required by law will be disclosed.

4. Data Storage and Security

tk997 applies industry-standard security measures to protect your personal information. All our data is transmitted using SSL (Secure Socket Layer) encryption technology, which keeps your information protected from third-party access.

4.1 Technical Security Measures

• All data secured with 256-bit SSL encryption
• Firewall and intrusion detection systems
• Regular security audits and penetration testing
• Passwords stored in encrypted form (never in plain text)

4.2 Retention Period

Information is stored for a defined period while your account is active and after account closure to meet applicable legal and regulatory requirements. Transaction records are generally retained for a minimum of five years.

4.3 Staff Access

Only authorized tk997 staff who need access to information as required by their work are granted limited access to specific data. All staff are bound by confidentiality agreements.

5. Sharing Information with Third Parties

tk997 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processing Partners

To complete financial transactions via bKash, Nagad, and Rocket, these mobile banking service providers receive relevant information. They are governed by their own privacy policies and use only the information necessary to complete the transaction.

5.2 Technology and Service Providers

Certain technical information is sent to gaming software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) to ensure the platform functions properly. They do not receive your complete identity information.

5.3 Legal Authorities

It may be mandatory to provide information in response to a court order, legal obligation, or a legitimate request from a regulatory authority. In such cases, we will make every effort to notify you, where permitted by law.

5.4 Business Changes

If tk997 undergoes a merger, acquisition, or asset sale, your information may be transferred to the new ownership. In that case, the same protections under this privacy policy will continue to apply.

6. Cookie Policy

Cookies are small data files stored in your browser. tk997 uses the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They include maintaining your login session, security verification, and temporarily storing form data. Without these cookies, normal use of the site is not possible.

6.2 Functionality Cookies

These cookies remember your preferences, such as language selection and screen layout, so you do not have to set them up again on each visit.

6.3 Analytics Cookies

We analyze anonymous traffic data to improve the performance of the site. It is not possible to identify you personally from this information.

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some important functions of the site from working.

7. Your Rights

tk997 respects your rights regarding the protection of your information. You may exercise the following rights:

7.1 Right to Know

You have the right to know what information we have collected about you and how it is being used. Upon request, we will provide you with a copy of your personal information.

7.2 Right to Correction

You have the right to request correction if there is an error in your information or if your information has changed. This can be done by accessing your account profile or by contacting support.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information, including transaction records, may need to be retained due to legal and regulatory obligations.

7.4 Right to Restrict Processing

You may object to the use of your information for specific purposes, such as requesting to stop marketing communications. Such requests will be processed within 30 days.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via live chat or email. After verifying your identity, we will process your request in a timely manner.

8. Responsible Gaming and Data Protection

tk997 is committed to responsible gaming. Information about your gaming behavior — such as betting frequency, deposit patterns, and similar data — may also be used for your own protection.

If we notice signs of problematic gambling in a user's behavior, we may proactively offer assistance. Information collected through this process is never used for advertising or commercial purposes. For more details, please read our Responsible Gaming page.

9. Protection of Minors

tk997's services are for persons aged 21 and above only. We do not knowingly collect any information from minors. Through the age verification process at registration, we ensure that all users meet the applicable age requirement.

If we have unknowingly collected information from a minor in any circumstance, that information will be deleted immediately and the account will be closed. If you have any information regarding this matter, please notify us at [email protected].

10. International Data Transfers

Our servers and some technology partners may be located outside Bangladesh. For international data transfers, we ensure that adequate data protection measures are in place in the destination country.

We work only with third-party service providers who comply with industry-recognized data protection standards and are contractually committed to maintaining the confidentiality of your information.

11. Changes to the Privacy Policy

This privacy policy may be updated from time to time due to improvements in tk997's services, legal changes, or business needs. For any significant changes, we will:

• Update the "Last Updated" date at the beginning of the policy
• Send a notification to your registered email
• Display a clear notice on the site

If you continue to use the service after the updated policy is published, you will be considered to have accepted the new policy. If you object to any change, you may request to close your account.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team is ready to answer all your questions in Bengali.